Everyday something interesting happens at Bubbles and it’s either hilarious or insulting (lol). I love writing about some of our experiences with clients in hopes that it will make your next salon experience more enjoyable. If you’re guilty of any of these things its okay because everyone does!
Be sure to check out 10 Things You Shouldn’t Say to Your Stylist for more laughs and great tips!
1) “Here’s a picture I drew of the haircut I want.”
So many things cross my mind when I see someone pull out a self portrait stick drawing during a consultation. Some people take it a step further when they ask for a pen & paper upon arrival at the salon. The effort is adorable but the most important thing to remember here is that you are wasting your time. Any credible stylist will stick through it and be polite but can’t wait for you to stop talking and give some real clues as to what you want.
Unless you are a great artist that “hairstyle” you draw will….
- Look like a 1st grader drew it
- Lack dimension, depth, contrast, & more
- Look unrealistic
If you want to make sure you’re getting the cut you want then find a picture you love and bring it in!
2)”I want to look totally different but I don’t want to cut a lot off.”
Do you hear yourself contradicting yourself? No wonder my clients praise me for having so much patience! If you say you want a whole new look most stylists will automatically visualize something drastically different from your current look. No doubt we will proceed with caution but if completely different is what you want that’s what you will get.
Taking an inch or two off and adding layers is not a huge change. Your stylist wants to give you what you ask for so remember to be specific. In this situation being specific about what you don’t want is very important if you haven’t expressed what you do want clearly.
3)”I really like it!” (When you really don’t.)
For some of you this one doesn’t apply because you are honest with your stylist after a service. We’ve all been told from the time we’re old enough to know better that honesty is always the best policy no matter how big or small the situation is. It’s time to stop being soft about it and speak up if you’re not happy with your service!
All stylists have had a client that will say they love their hair but call back later and complain or demand that it be “fixed” for free. This is just not polite, especially because we can probably tell if you like it or not. Whether I think you don’t or not, it’s up to you to speak up when you are asked “What do you think?”. I don’t understand why clients don’t speak up for fear of hurting their stylists feelings.
I think I can speak for most stylists and say that we won’t be mad or offended. We want you to love your hair more than anything even if that means asking for a tweak or two.
4)”I know I’m really late, but why can’t you still do my hair?!”
Surprisingly enough this happens all the time! Most stylists have their clients scheduled with the time they need to do the service and that’s it. There is no 15 minute buffer just in case you are late and it is not fair to take the next client late because you could not be on time. I talk about etiquette between stylists and clients a lot and this definitely falls into that category. It does not matter how important you think you are or that your hair won’t be done for the big event that night. Every client is treated equally and if you’re too late, then I guess you’re too late!
If you know you’re going to be late here’s what you should do:
- Call the salon receptionist immediately upon realizing that you’re not going to make your appointment on time.
- Ask the receptionist if your stylist will still have time to get you in.
- If not, ask if there are other available times that day. We will always try to work you in if we can!
5)”There’s no difference between professional products and department store brands.”
If you say this to any stylist it is taken slightly as an insult. Our career & training is based on creating beautiful hair and we know that anything other than professional brands are not up to par. This topic is not up for argument with your stylist and you should probably listen to what she/he has to say about products and what they can do for your hair. You may end up getting something new that you love and will save you money in the long run.
Here are a few examples of things you just don’t go cheap on:
- High End Salon or Walk-In Based Chop Shop- Do you want your haircut to be a 10 or a 2? And, if you’re already choosing the better salon, why choose the cheaper products?
- Generic Macaroni & Cheese or Velveeta Cheesy Shells- The generic is sticky, uses powdered cheese, & is not creamy! Do you still go cheap?
- OPI Nail Polish or Dollar Store Brand- Would you buy the one that clumps if you know spending $4 more will give you great nails?
- 1 Ply Toilet Paper or Charmin Ultra Soft- Do you really want to battle with toilet paper that will disintegrate solely from shower steam?
I think you get the general idea here….why buy shampoo that will strip your hair and leave a residue when you can have really clean, healthy hair? If you still don’t agree the least you can do is give your stylist a little courtesy. Thank her for showing you the great products and leave it at that.
Be sure to check out these related posts!
About Erika Brown
I'm a Master Colorist at in Williamsburg, VA. My career is my passion and I hope to share some advice and tips on keeping your hair and skin looking amazing!
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