Sally-Beauty-Free-ShippingI often see the question pop up…..”Why do hairstylists hate Sallys Beauty Supply?”.

First of all, hate is a strong word. It’s not that we “hate” Sally’s Beauty Supply, it’s that people who aren’t in our industry think it’s better than drugstore products.

Or, they think that buying beauty products at Sally’s is the same as buying them at CosmoProf or Salon Centric.

Sally’s Beauty Supply is open to the public, so anyone can shop there. CosmoProf and Salon Centric are closed to the public, and only licensed professionals can shop in those stores. This is just one way that beauty suppliers control the availability of professional products.

Professional hair color is regulated for many reasons, one being that you need an education in cosmetology to be able to use it. If the same quality of supplies were available to everyone, then that would lower the value of our profession.

I get a lot of comments and e-mails from people saying that they went to Sally’s Beauty Supply and the store associate helped them formulate their hair color. Please, don’t take advice from those store associates. They know nothing except what the store sells. Store associates are not licensed cosmetologists and they cannot give you advice….this is an accident waiting to happen!

It is possible for someone with a cosmetology license to be working as a store associate at Sally’s, but why? If someone is licensed and good at their trade, then they don’t need to work in a supply store for sub-par products. You don’t want that persons advice anyways.



Here’s what we DON’T like about Sally’s Beauty Supply:

  • The products suck….for starters.
  • They carry hair color that looks like professional hair color, but it’s not.
  • The store associates give advice as if they are professionals…causing disasters daily.
  • They sell “generic” versions of professional hair products, and people think that it’s quality…the prices are not much lower than the name brand.
  • They promote DIY hair services, and people don’t realize that it’s not so easy.
  • Cheap hairstylists buy their supplies there, and charge clients the same prices as reputable hair salons(yes, this happens…it’s disgraceful and it gives every a bad rep).

Here’s what we DO like about Sally’s Beauty Supply:

  • We can get lower priced supplies- processing caps, perm rods, appointment books, shampoo and color capes, water bottles, etc.
  • We get an additional 5% off- it’s already lower priced, the extra discount is definitely a plus.
  • It’s easy to find a Sally’s Beauty Supply- there are more of them than there are of the professional supply stores.
  • They carry expensive salon equipment at reasonable prices- floor mats, styling chairs, trolley carts, shampoo bowls, etc.
  • They carry fun nail supplies- decals, nail art pens, etc.


Sally’s Beauty Supply
Professional Beauty Supply

13 Responses to Why Do Hairstylists Hate Sallys Beauty Supply?

  1. Tia says:

    I am absolutely disgusted by Sally Beauty Supply. I purchased one of their items, did some research, and found that the company that produces the products uses animal products obtained with great cruelty. They have been exposed by the media for this, but Sally Beauty does not mention this.
    I left a rather tame review referring to some of these issues and asking that people do some research, and also that I found other products to be of better quality. I also discussed my problems with using the product.
    A day later, I received an email from Sally Beauty Supply “staff” that my review was taken down from their site and “moderated” and not allowed.
    This tells me one thing- that Sally has no respect for their customers, and has things to hide. What else do they deal in, items produced by child labor or with illegal ingredients?
    They didn’t even bother to ask me about my concerns, but basically told me to shut up.
    This mega-corporation has so much money that they hire drudges to troll through reviews looking to censor cruelty and problems with their products? Maybe they should worry about their customer service issues instead.
    I have spent so much with Sally, and I regret every cent. This corporation obviously has some ethical problems.
    The CEO and other executives make millions of dollars, and that is clearly all they care about.

  2. Paula says:

    yes, NINA, you DO need proper knowledge! i am so offended…as a licensed aesthetician, i have seen women buy salon quality chemical peels and end up burning themselves!!! same with the scalp. as a medical professional i am saying “shame on you” bc the skin is, in fact, the largest organ of the body.
    have several seats, Nina.

  3. Tiffany says:

    Hey there.

    Let me start by saying that I do work at Sally’s but also that I have been to cosmetology school. Yes it is possible for someone who is educated to be working there. I decided not to pursue a career in being a stylist because I was leaning more toward the makeup side of things.

    Anyhow, I work there because I feel like the people who are going to ignore stylist advice or just want to be cheap, actually need The help that I give them. Because let’s be honest, people are going to do whatever they want no matter what you tell them. But at least if I can give them some sort of knowledge , then at least I can sleep at night.

    Where I work, people are always looking for the cheapest route. They tend not to care what the process is or what the products are sometimes. They just want what they want at the lowest price. Some of our stuff isn’t the greatest but I don’t think it’s all that bad either. I have used both pro stuff and Sally’s stuff and has great results with both. Maybe moreso a matter of personal opinion.

    • Erika says:

      Yes, you are right about that. Unfortunately, there aren’t always people like you working at every Sally’s Beauty Supply.

      One thing that I forget to mention is that just about everything I write about is inspired from a personal life experience. I used to be the girl that box colored her hair all the time and had to chop it all off because of damage. No matter what anyone said, I just had to figure it out the hard way. Most people are like that, which is why I give my perspective.

  4. m says:

    Sally’s Beauty is the sister company of Cosmoprof, so I think they really are double dipping. They have no concern for keeping the public safe from harm if that is the line they are standing behind. This industry is so insecure about their professionals and their abilities that many brands refuse to sell to the public and make it an exclusive product only to be used by the professionals and to make claases available to these experts for a cost, meanwhile they sell their cheaper qulaity product at Sally’s for consumption by the general public. I think in fact that there is nothing to fear, they will not lose their profession by allowing the public to by their products, in fact I would think only a small fraction of women would be willing to color their own hair. What is the fear here? I think the fear is the need to make money off their own industry and those they accredit with a license, brands being exclusive to only hairstylist and charging them for lessons on how to use their exclusive products. I by no means am diminishing the skill and time spent learning the skills they have aquired in cutting and styling hair and the amazing skill of coloring hair. But why exclude the general population from enjoying and having access to professional quality products, yet at the same time selling subpar products to the public? Really is is all about $

    • Erika says:

      It’s the same with many professions. Is it the beauty industry(professional side) that you don’t agree with, or is it how the business works(because it’s exactly the same as many other industries). Supply vs. Demand, controlling a market, etc. are a small part of what makes an industry flourish and grow. Let’s not forget that all of this plays a part in our economic health.

      Here are a few examples:
      Cosmetology Industry:Professional Hair Products
      Construction:Building Supplies (they are available but contractors get it cheaper)
      Dentists & Dental Hygienists:Tooth Whitening Products (professional strength is SO much better, but you can only get it from a dentist at a much higher price!
      Medical Industry:Prescription Drugs and Products

      It isn’t just our industry, it’s everywhere. People either don’t want to think about that, or never realize it.

      The important part that you’re forgetting is that training and education are just a few things that make a professional “special”(of course, the ability to acquire and hold a license is a huge accomplishment).Professionals know how best to use products/techniques. Yes, it does help the industry make money, but it also protects the consumer from harming themselves.

      *On women wanting to color their own hair-
      It’s not about fear. I’m not worried about a “box color hair trend” starting where everyone decides to do it themselves.

      “Remember, good professional haircolorists have already tried what you’re about to try at home HUNDREDS of times on HUNDREDS of different heads of hair. Literally every time is different, so we know what works and what doesn’t.”

      I explain about the difference between being pro box color and seperating the profession from the product in the article and comments for 10 Reasons Why You Shouldn’t Use Box Color.

      • Nina says:

        re: “Medical industry: prescription drugs” This is a BS comparison.

        I am a licensed nurse and I cannot just buy whatever prescription drugs I want, because many prescription drugs can ACTUALLY kill you or do organ damage.

    • Erika says:

      The general public does have access to products, but they’re just a little more expensive. It’s the same with other industries: Teachers get discounts at their specialty stores and superstores; Contractors get discounted products at building supply stores; Veterinarians get discounted supplys/products and sell them at a higher price; Members get discounted items and wholesale clubs…etc.

      What’s not availble? Stuff that the general public(WHO do not have a professional license or training) should not be using without the proper knowledge….isn’t available. That’s not a bad thing.

      • Nina says:

        You do not need “proper knowledge” to use hair dye. The worst that could happen is that you ruin your hair, big deal, it grows back! It is not an actual public health or safety risk.

        • Jan says:

          Actually, you do need “proper knowledge” to use hair dye. You’re a licensed nurse, I’m sure you had to take a chemistry class for your degree. It can definitely be a safety hazard if improperly used.

          • TCooks says:

            You can die if you take the wrong prescription drugs. You won’t die from a bad bleach job or perm. If your head hurts bad enough, you will wash it off. If you don’t then as with all products there will be a disclaimer on the product – like coffee is hot or lawn mower is not to be used as a hedge clipper.

      • TCooks says:

        No, you already state that the public does not have access to the same products. Discounts to professionals are understandable and common, but saying that stylists can’t make it if the products are available to the public is an insurlt to stylists. People who can afford to pay for their expertise do pay for it. Some people cannot pay for the expertise, therefore, they should be able to do their own less than expert job of it at home.

        You cannot compare veterinarian care or medical care to hair care.

        • Erika says:

          Products are available to retailers and professionals in nearly every industry…at a discounted price.

          Other industries don’t get as much heat for it because most people don’t know the tricks of their trades. For example, contractors get a special discount on building materials. They get the discount because they’re professionals. Stores will present it as a “bulk” discount, which is available to everyone if you shop around. DIY lovers, handymen, etc. are okay with paying a little more because they’re not going to need 50 wall plates, for example.

          There are a lot of ways to chop this up, but this is the way it is in our society. There is always a chain of some sort.

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